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My VSCO Membership is missing

If your VSCO Membership is missing on your VSCO account, please try signing into a VSCO account with any other emails or phone numbers you may have used to create a VSCO account. 

Your VSCO Membership may be attached to another VSCO account you previously created. 

 

Restoring VSCO Membership in Settings

If the steps above didn't work, please try to restore your VSCO Membership in the Settings menu.

Tap on your Profile icon Profile.jpg. Tap on the Settings icon Settings.jpg. Tap on Support and then tap on 'Restore VSCO Membership'.

If you are using Android, you may need to tap on 'Restore purchases' if you don't see 'Restore VSCO Membership.'

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My VSCO Membership is in use by another VSCO account

In order to access your Membership, please Sign into your VSCO account with the provided username in the red prompt. 

If you don't recognize the username in the red prompt, please sign into VSCO with any other emails or phone numbers you may have used to create a VSCO account with, which may have your Membership. 

If you've forgotten your password for the username shown in the red prompt please follow the instructions on how to reset your password.

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Forgot email / phone number for VSCO Membership account

If you've forgotten the email or phone number associated with the username in the red prompt, please try signing into VSCO with any other emails or phone numbers you can think of that you may have used to create an account with.

This email / phone number could be the first email / phone number you used to create a VSCO account. 

Please note you can always sign into VSCO with your username instead of with an email or phone number. 

 

Lost access to email / phone number for VSCO Membership account

If you lost access to the email or phone number associated with the username in the red prompt, please submit a ticket.

 

Transfer VSCO Membership to another VSCO account

If you would like to transfer your VSCO Membership from the account in the red prompt to a different VSCO accountplease submit a ticket. 

In order to quickly process your request, we ask that you provide a screenshot of the original receipt for your VSCO Membership that was emailed to you from Apple or Google. This receipt must show the email associated with your Apple ID or Google Play account.

Please see our article on what a valid receipt looks like.

 

 'You're currently subscribed to this' Membership message

If you visit the VSCO Membership page Screen_Shot_2019-09-20_at_2.27.09_PM.pngand tap on the 'Subscribe Now' button to restore your VSCO Membership on an account that does not have a VSCO Membership, you will see a message that says 'You're currently subscribed to this.'

This means that you have already successfully purchased a VSCO Membership with Apple or Google, but you are signed into a VSCO account that does not have the VSCO Membership.

Please sign into VSCO with any other emails or phone numbers you may have used to create a VSCO account with, which may have your Membership. 

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