VSCO is a community for expression that empowers people everywhere to create, discover, and connect by sharing images and words publicly on the web and within the app.
Generally, VSCO does not share any non-public user information, but we understand that at times there will be situations where we may be required by applicable laws to share non-public information about our users with law enforcement or governmental agencies. These guidelines are intended to familiarize law enforcement authorities who are seeking to obtain user information from VSCO.
Requests for User Information
Within the United States
VSCO will respond to legally binding requests that include one of the following documents:
- A valid, jurisdictionally sufficient subpoena or court order can be used to obtain user information such as user names, addresses, session time/duration, or IP address information.
- A valid, jurisdictionally sufficient federal or state search warrant can be used to obtain user content such as photos or written communications.
VSCO is prohibited by law from disclosing user information to a court outside of the United States. International governmental and law enforcement agencies may use a Mutual Legal Assistance Treaty request or a letters rogatory to seek user information from VSCO.
Information to Include
For a request to be honored, it must be legally binding and include all of the following information along with your PDF request:
- The following contact information:
- Name of issuing agency
- First and Last name
- Official email from a known law enforcement domain
- Official direct phone number
- Badge/ID number
- Address of agency
- Profile name and URL of the VSCO account in questions
- Details regarding the specific information being requested and its relationship to your investigation
Please submit your request to: email@example.com
If you are submitting an Emergency Disclosure Request please also include the following information along with the above-listed information:
- Identity of the individual in danger of death or serious physical injury
- Describe the nature of the emergency and why does it pose a threat of imminent death or serious bodily injury that would justify immediately disclosing the requested information rather than relying on standard legal process
- Information in VSCO’s possession you are seeking to obtain on an emergency basis
- Explain/describe how the specific information requested will assist in averting the threatened death or serious physical injury
- Describe or attach any other relevant details or context regarding the particular circumstance
- Please also include a signed sworn statement with your request stating that:
- You declare under penalty of perjury of the United States of America that you are making this request as part of an official investigation, and the information you have provided is true and accurate to the best of your knowledge.
Our policy is to inform our users about requests for their account information. However, we will not notify users if we are prohibited by law from doing so (for example, by an order under 18 U.S.C. § 2705(b)), or if we believe that an exceptional circumstance exists, such as child exploitation, the threat of imminent death or bodily injury, or counterproductive circumstances. We will make efforts to provide delayed notice to affected users when prior notice is prohibited.
VSCO will accept requests to preserve user records that may be relevant in a criminal legal proceeding. We will make efforts to preserve the relevant user records for 90 days pending our receipt of valid legal process. Valid preservation requests should be submitted as a PDF to firstname.lastname@example.org.
VSCO will remove any content that comes to our attention that depicts (or may depict) sexually explicit images of minors or appears to sexualize or exploit children, including content drawn to our attention by government requests. We will promptly report this content to the National Center for Exploited and Missing Children, which may relay this and related information to U.S.- or foreign-based law enforcement agencies. If a request involves a child exploitation or safety matter, please specify that in the request so that we may quickly address the request.
Records produced in response to law enforcement requests are self-authenticating and do not require the testimony of records custodians. We are unable to provide expert testimony. If you need a special certification, please include it in your request.
Under 18 U.S.C. §2706, VSCO may seek to be reimbursed for any costs we incur in responding to information requests. Unusual or extensive requests may incur additional costs, but we may waive fees (within our discretion) in special situations.