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VSCO X: FAQ

How do I sign up for VSCO X?

You can now purchase a subscription to VSCO X by going to the Shop and selecting "VSCO X".

What is VSCO X?

VSCO X is VSCO’s subscription plan that includes new entitlements every month. Entitlements include:

  • New Film X presets
  • All 100+ classic VSCO presets
  • New VSCO presets

A fully detailed explanation from our CEO, Joel, can be found here.

What is Film X?

Film X is VSCO’s brand new, next generation presets. Film X includes new advanced controls for Film X: Strength, Character and Warmth adjustments.

As of March 2017, the following Film X presets are included in a VSCO X subscription:

  • Fuji Pro 400H (FP4)
  • Fuji Pro 800Z (FP8)
  • Kodak Ektar (KE1)
  • Kodak Portra 160 (KP1)
  • Kodak Portra 400 (KP4)
  • Kodak Tri-X 400 (KX4)
  • Kodak Portra 800 (KP8)
  • Ilford HP5 (IH5)
  • Fuji Pro 160S (FP1)
  • Fuji Pro 160C (FP2)

If you would like more information on Film X. You can find more information here. What is Film X?

What else is included?

As of March 2017, the following presets are included in a VSCO X subscription:

The Valence Pack:

  • V1
  • V2
  • V3
  • V4

Can I purchase any items a la carte from the VSCO X subscription package?

All entitlements that come with VSCO X are only available within the subscription package.

How much is a VSCO X subscription?

$19.99 per year for the first 2 years. Prices are subject to change after 2 years.

How can I view my VSCO X subscription entitlements?

Tap on the VSCO X icon in the top left corner of your Studio to view your entitlements. You will receive new entitlements every month during your subscription period.

How do I cancel my VSCO X subscription?

To cancel your subscription you will need to reach out to Apple Support or Google Play Support.

When does my VSCO X subscription end?

Your subscription will end 1 year after your start date. Please note that your subscription will renew automatically. If you wish to change this, please see:

iOS: https://support.apple.com/en-us/HT202039

Android: https://support.google.com/payments/answer/6220303?hl=en

Is there an option for a monthly subscription to VSCO X?

No, we do not offer this option.

How can I pay for VSCO X and how am I charged?

Through either Apple App Store or Google Play depending on your device. All charges are annual and paid at the beginning of the membership period.

How do I update my payment information?

You will need to update your payment information in your Settings.

iOS: https://support.apple.com/en-us/HT201266

Android: https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DAndroid&hl=en

Can subscriptions be shared?

Your VSCO X membership is tied to your VSCO Account and cannot be shared.

What happens if I cancel the VSCO X subscription?

You can cancel your subscription at any time, and your membership will be functional until the end of the membership period. At that point, the membership-only presets and learning/feedback tools will go away. All edits to your images will remain with those photos, journal posts and DSCOs.

What is the refund policy?

All payments are made up-front for the membership period. We do not offer any refunds, though you can cancel the automatic renewal at any time. For more information please see:

iOS: https://support.apple.com/en-us/HT202039

Android: https://support.google.com/googleplay/answer/2479637?hl=en

Will my VSCO X subscription automatically renew every year?

Yes. If you would like more information on how to modify your subscription please see the following articles:

iOS: https://support.apple.com/en-us/HT202039

Android: https://support.google.com/payments/answer/6220303?hl=en

Do I need a VSCO account to obtain a VSCO X subscription?

Yes. You can register for a VSCO Account within the app.

Is VSCO X supported on iPad?

Yes!

Is VSCO Film for Lightroom or ACR / Photoshop included in a VSCO X subscription?

No. VSCO X is currently only available for use within the VSCO app. VSCO Film for Lightroom and VSCO Film for ACR / Photoshop are sold as separate products from a VSCO X subscription.

 

Will I still have my previously purchased presets if I do not renew my VSCO X subscription?

Yes! You will retain any previously purchased presets if you do not renew your subscription. 

Will the VSCO in-app shop be available with a VSCO X subscription?

You will no longer see the VSCO in-app shop after becoming a VSCO X subscriber. All free and paid presets available in the in-app shop, including Film X presets, are included in your VSCO X subscription.

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