If you are having trouble accessing your VSCO X subscription and receive a message that your VSCO X subscription is in use by another account when restoring VSCO X, there are a few options for you.
Typically, this message arises when a VSCO user has two VSCO accounts.
1. Sign into your VSCO account with the provided profile name from the message you received.
2. Sign into VSCO with any other email / phone number you may have used to create an account. This email / phone number is more than likely the first email / phone you used to sign up for VSCO with.
If you've forgotten your password for your email or phone number, please follow the instructions on how to reset your password.
If you continue to have trouble, please submit a ticket here and our Support team will assist you. To expedite your request, we request that include a screen shot of your original receipt of your VSCO X purchase that was emailed to you from Apple or Google.