If you are having trouble accessing your VSCO Membership and receive a red message that your VSCO Membership is in use by another account after tapping on 'Restore VSCO Membership' in Settings, there are a few options for you.
Have you checked all of your login information for your VSCO Membership?
Before writing into Support, we ask that you first try signing into VSCO with any other emails or phone numbers you may have used to create a VSCO account. Your VSCO Membership may be attached to another VSCO account you created.
Typically, the red message appears when a VSCO Member has two VSCO accounts.
Sign into the VSCO account that has the Membership
If you would like to continue using your VSCO Membership on the same account mentioned in the red prompt, please Sign into your VSCO account with the provided username from the message you received. If you've forgotten your password for your username please follow the instructions on how to reset your password.
Forgot email / phone number associated with VSCO Membership account
If you've forgotten the email or phone number associated with this username, we ask that you first try signing into VSCO with any other emails or phone numbers you may have used to create an account with before writing into Support. This email / phone number could be the first email / phone number you used to create a VSCO account. If you still don't have your Membership after signing in with other VSCO accounts, please submit a ticket here.
Lost access to email / phone number associated with VSCO Membership account
If you lost access to the email or phone number associated with the username in the red message, please submit a ticket here. We can either add a new email to this account for you to access the account or transfer your Membership to another VSCO account. If you wish to transfer your Membership, please see the section "Transfer VSCO Membership to another VSCO account" below.
Transfer VSCO Membership to another VSCO account
If you would like to transfer your VSCO Membership from the account in the red message to a different VSCO account, please submit a ticket here and our Support team will assist you. In order to quickly process your request, we ask that you provide a screenshot of the original receipt for your VSCO Membership. This receipt must show the email associated with your Apple ID or Google Play account. For more info on what a valid receipt looks like please tap here.