If you are having trouble accessing your VSCO X subscription and receive a message that your VSCO X subscription is in use by another account when restoring VSCO X, there are a few options for you.
Typically, this message arises when a VSCO member has two VSCO accounts.
Please see below for instructions on how to access VSCO X.
If you would like to continue using your VSCO X subscription on the same account mentioned in the red prompt, follow the steps below:
1. Sign into your VSCO account with the provided profile name from the message you received. If you've forgotten your password for your profile name, email or phone number, please follow the instructions on how to reset your password.
2. If you don't recognize the profile name, we ask that you first please sign into VSCO with any other email / phone number you may have used to create an account. This email / phone number is more than likely the first email / phone you used to sign up for VSCO with. If this doesn't work, please submit a ticket here.
If you would like to transfer your VSCO X subscription to a different VSCO account, follow the steps below:
1. Submit a ticket here and our Support team will assist you.
In order to process your request of transferring VSCO X to another account, we ask that you provide a screen shot of your original receipt of your VSCO X subscription purchase that was emailed to you from Apple or Google. A screen shot of your subscription in your iOS or Android settings does not qualify as a valid receipt of payment for VSCO X.