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VSCO Film Discontinued FAQ

When we launched VSCO Film 01 in 2011, we never could have imagined what an incredible journey we were beginning.  It’s been an honor to be a part of your work, and of countless photographers like you who have created with VSCO Film around the world.

 

Will VSCO Support be able to assist me with any VSCO Film issues after it has been discontinued?

Once VSCO Film has been discontinued on March 1, 2019, VSCO Support will no longer provide any technical support for the product. If you have any installation issues with Lightroom or Photoshop / Adobe Camera Raw after this date, we recommend you reach out to Adobe Support https://helpx.adobe.com/contact.html

 

Why are you discontinuing VSCO Film?

While we honor our origins at VSCO we’re also always moving forward, and beginning in 2019 we will be focused on making VSCO the best editing experience on mobile.

 

When is VSCO Film discontinued?

March 1, 2019.

 

Will VSCO Film go on sale or be discounted before it is discontinued?

No, we do not have plans to discount the VSCO Film sale price.

 

Can I receive a refund or exchange for VSCO Film?

We are unable to process any refunds or exchanges for VSCO Film.

 

Will I still be able to download my previously purchased VSCO Film products after the discontinuation of the product?

Once VSCO Film has been fully discontinued on March 1st, 2019 you will no longer be able to download your VSCO Film pack(s). You must download your purchased  VSCO Film pack(s) before March 1st, 2019.

If you need help locating your VSCO Film pack(s), please visit the following article.

 

Can I still view my license key(s) in my VSCO account for my VSCO Film products after it has been discontinued?

You will no longer be able to view your license key(s) for VSCO Film after it has been discontinued on March 1, 2019.

We highly recommend to write down your license key(s) before March 1st, 2019 so you can install the latest version of VSCO Film on your computer.

We recommend to copy and paste the license key in a text file to avoid confusion between 0 (zero) and O in the license keys. It's also extremely important that there are no blank spaces before or after the inputted license key and there are dashes between each set of characters. 

To locate your license key(s) please see our help article here.

If you are having trouble with your license key(s) when installing VSCO Film, please see our help article here.

 

Will VSCO Film still work on my computer after March 1, 2019?

We encourage you to update your operating system and any Adobe product you use to the most recent version in order for the latest version of VSCO Film to work as intended.

 

Currently, VSCO Film works on the following operating systems:

macOS

Mojave

High Sierra

Sierra

 

Windows

7,8, and 10

 

Adobe

Lightroom CC 2.0+

Lightroom Classic CC 8.0+

Adobe Camera RAW CC 11.0+

We cannot guarantee VSCO Film will work on future operating system and Adobe software updates after it has been discontinued.

 

What if a new camera is released after VSCO Film is discontinued?

 
After March 1, 2019, we are no longer updating our VSCO Film products. If a new camera is released after that date, unfortunately, there will not be custom camera profiles made for it. The best solution for unsupported cameras will continue to be the Standard presets included with all VSCO Film packs. These presets don’t rely on custom camera profiles and will work with any camera, RAW or JPEG.
 
If you do not have the VSCO Film - Standard presets, please re-run the installer and select this option.
 

Are VSCO Mobile Preset Packs 01 and 02 included in the VSCO Film discontinuation? 

Yes, if you purchased VSCO Mobile Preset pack 01 and/or 02, these will no longer be available for download or supported on or after March 1, 2019.