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VSCO Film discontinued FAQ

When is VSCO Film discontinued?

March 1, 2019.

 

Will VSCO Support be able to assist me with any VSCO Film issues after it has been discontinued?

Since VSCO Film has been discontinued as of March 1, 2019, VSCO Support will no longer provide any technical support for the product.

If you have any installation issues with VSCO Film presets in Lightroom or Photoshop / Adobe Camera Raw after this date, we recommend you reach out to Adobe Support.

 

Can I receive a refund or exchange for VSCO Film?

We are unable to process any refunds or exchanges for VSCO Film.

 

Will I still be able to download my previously purchased VSCO Film products after the discontinuation of the product?

Since VSCO Film has been discontinued on March 1st, 2019 you are no longer able to download your VSCO Film pack(s). 

 

Can I still view my license key(s) in my VSCO account for my VSCO Film products after it has been discontinued?

Since VSCO Film has been discontinued on March 1st, 2019 you are no longer able to view your license key(s) in your VSCO Account.

 

Will VSCO Film still work on my computer after March 1, 2019?

We encourage you to update your operating system and any Adobe product you use to the most recent version in order for the latest version of VSCO Film to work as intended.

We cannot guarantee VSCO Film will work on future operating system and Adobe software updates after it has been discontinued. 

Currently, VSCO Film works on the following operating systems

 

macOS

Mojave

High Sierra

Sierra

 

Windows

7,8, and 10

 

Adobe

Lightroom CC 2.0+

Lightroom Classic CC 8.0+

Adobe Camera RAW CC 11.0+

 

What if a new camera is released after VSCO Film is discontinued? 

After March 1, 2019, we are no longer updating our VSCO Film products.
 
If a new camera is released after that date, unfortunately, there will not be custom camera profiles made for it.
 
The best solution for unsupported cameras will continue to be the Standard presets included with all VSCO Film packs. These presets don’t rely on custom camera profiles and will work with any camera, RAW or JPEG.
 
If you do not have the VSCO Film - Standard presets, please re-run the installer and select this option.
 

Are VSCO Mobile Preset Packs 01 and 02 included in the VSCO Film discontinuation? 

Yes, if you purchased VSCO Mobile Preset pack 01 and/or 02, these will no longer be available for download or supported on or after March 1, 2019.