If you are signed into a VSCO account but don't see your VSCO Membership subscription, first try tapping on Settings>Support>Restore Membership.
You can also use this method to transfer a Membership if you sign into a different VSCO account that you own.
You can also tap here to bring up your Settings page in VSCO.
If your Membership subscription didn't transfer to another VSCO account, chances are that you maybe signed into an Apple ID or Google Play ID that doesn't have the Membership subscription. You will need to sign into the Apple ID or Google Play ID you used to purchase the subscription.
Lost access to account that has a Membership
If you lost access to a VSCO account that has your Membership, you have the option to regain access to that account by following the steps in the Lost access to VSCO account help article.
You can also follow the steps above by tapping on Settings>Support>Restore Membership to transfer the subscription to a new VSCO account you own.
Transfer Membership to another VSCO account
If you don't want to regain access to a lost account, we can transfer a Membership to a new VSCO account for you.
In order to transfer a VSCO Membership from one VSCO account to another account, you must provide us with a valid receipt for your subscription purchase.
Once you have located the receipt that was emailed to you from Apple or Google, please use the 'Help' icon in the lower right corner of this page to submit a ticket. Remember to attach a copy of your subscription receipt.
If you are looking to transfer your VSCO Membership subscription from Android to iOS or iOS to Android, please see our article How to transfer a VSCO Membership subscription from iOS to Android or Android to iOS.
Examples of VSCO Membership receipts
iOS
For Apple - You can typically locate the receipt by searching for the phrase "Your receipt from Apple VSCO" in your email search menu.
Here is an article about how to search and locate your purchase history from Apple: https://support.apple.com/en-us/HT204088
Below is an example of what a valid receipt for a VSCO Membership looks like (information has been intentionally blanked out).
Android
For Android - You can typically locate the receipt by searching for the phrase "Your receipt from Google Play Store" in your email search menu.
Below is an example of what a valid receipt for a VSCO Membership looks like (information has been intentionally blanked out).
Examples that are not VSCO Membership receipts
Please do not send screenshots of the subscription settings in iOS or Android or confirmation of a subscription trial start, as these do not prove there is a valid subscription purchase.
iOS
Subscriptions menu in Settings. This is not a valid VSCO Membership subscription receipt.
Receipt for starting a trial of a VSCO Membership. This is not a valid VSCO Membership subscription receipt.
Android
Subscriptions menu in Settings. This is not a valid VSCO Membership subscription receipt.