In order to transfer a VSCO Membership from one VSCO account to another account, you must provide us with a valid receipt for your subscription purchase.
Once you have located the receipt that was emailed to you from Apple or Google, please use the 'Help' icon in the lower right corner of this page to submit a ticket. Remember to attach a copy of your subscription receipt.
Additionally, if you are unable to access your VSCO Membership on your current VSCO account, we have created a guide for you here.
If you are looking to transfer your VSCO Membership subscription from Android to iOS or iOS to Android, please see our article How to transfer a VSCO Membership subscription from iOS to Android or Android to iOS.
Examples of VSCO Membership receipts
iOS
For Apple - You can typically locate the receipt by searching for the phrase "Your receipt from Apple VSCO" in your email search menu.
Below is an example of what a valid receipt for a VSCO Membership looks like (information has been intentionally blanked out).
Android
For Android - You can typically locate the receipt by searching for the phrase "Your receipt from Google Play Store" in your email search menu.
Below is an example of what a valid receipt for a VSCO Membership looks like (information has been intentionally blanked out).
Examples that are not VSCO Membership receipts
Please do not send screenshots of the subscription settings in iOS or Android or confirmation of a subscription trial start, as these do not prove there is a valid subscription purchase.
iOS
Subscriptions menu in Settings. This is not a valid VSCO Membership subscription receipt.
Receipt for starting a trial of a VSCO Membership. This is not a valid VSCO Membership subscription receipt.
Android
Subscriptions menu in Settings. This is not a valid VSCO Membership subscription receipt.
