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Lost access to VSCO Account

If you have access to your sign in information that you used to create a VSCO account but cannot sign into your VSCO account due to an error, please see our article I can't sign into VSCO

If you no longer have access to the email address or phone number used to create your account, our Support Team will be unable to verify a new phone number or email address or add a new contact method to your account.

We recommend you reach out to the provider for the original credential (phone provider/email provider) to see if they can help you restore access to send and receive emails or phone numbers.

If you have a VSCO Membership on an account that you can't access please submit a ticket to Support.

 

I don't have access to my sign in credentials and I remember my password

Signing in with a new device

If you are signing in on a new device and no longer have access to the sign in credentials used to create the account, you will not be able to verify the account as you must verify the new device. Please see Contacting Service providers section below. More info can be found here. 

Signing in with an old device

If you have access to the old device, you can still sign into VSCO if you remember your password.

To sign in with your username and password, tap on Sign in with email and enter your username. If this is pre-filled with an email, use backspace to remove the email and then enter your username. 

Once signed in, please edit and update your profile with your desired email. 

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I don't have access to my sign in credentials and I don't remember my password

If you sign into your VSCO account with a new device or an old device and no longer have access to the sign in credentials or password associated with your VSCO account, you'll need to reach out to your service provider to gain access to this account.

If you are a VSCO Member and you cannot gain access to your sign in credentials, please submit a ticket and we will provide instructions on how to gain access to this account or transfer your Membership to a new account. 

 

Contacting service providers

VSCO Account created with Email

If you no longer have access to your email you created your VSCO account with, please reach out to your email provider to regain access to your email account.

If you are a VSCO Member and you cannot gain access to email, please submit a ticket and we will provide instructions on how to gain access to this account or transfer your Membership to a new account. 

Here are links to the account recovery process for most common email providers:

  1. Gmail

  2. Yahoo

  3. Hotmail

If you are able to gain access to the account you used to create your VSCO profile, please sign into VSCO with this account and follow the instructions here to edit your profile and update your email to your desired email and reset your password.

 

VSCO Account created with Phone Number

If you no longer have access to the phone number you created your VSCO account with, please reach out to your phone service provider to gain access to this number.

If you are a VSCO Member and you cannot gain access to this phone number, please submit a ticket and we will provide instructions on how to gain access to this account or transfer your Membership to a new account. 

If you are able to gain access to the phone number you used to create your VSCO profile, please sign into VSCO with this phone number and follow the instructions here to edit your profile and update your phone number to your desired email and reset your passwordNote: You must add an email to your account rather than a new phone number.

 

VSCO Account created with Apple ID, Facebook or Google

If you created your VSCO account with your Apple ID, Facebook or Google and no longer have access to the account you used to create your VSCO account, please contact Apple, Facebook or Google to regain access.

  1. Apple Support

  2. Facebook Support

  3. Google Support

If you are a VSCO Member and you cannot gain access to this log in information, please submit a ticket and we will provide instructions on how to gain access to this account or transfer your Membership to a new account. 

If you are able to gain access to the account you used to create your VSCO profile, please sign into VSCO with this account and follow the instructions here to edit your profile and update your email to your desired email and reset your password.