If you've encountered a bug or error on VSCO, we want to hear from you.
If you're experiencing a crash, please visit our article VSCO app is crashing.
First, we recommend that you DO NOT delete and reinstall the VSCO app. Doing so could cause you to lose your data / media that has been imported into your VSCO Studio.
Before submitting your bug or error to VSCO, we recommend to try the following steps below first:
1. Update the VSCO app to the latest version in the App Store or Google Play. You maybe experiencing a bug or error that was identified by our engineers that was fixed in an update. Please note that we typically release updates to the VSCO app every Tuesday.
2. Update your iOS or Android operating system to the latest version. If you are using an older operating system, there could be a technical issue between the latest VSCO app release and an outdated operating system. Please note that we do not support jailbroken or rooted devices. If your encounter a bug or error on VSCO while using a modified operating system, we will be unable to assist you.
3. Check your internet connection. If you are using Wifi, try using VSCO on a cellular data connection. If you are using a cellular data connection, try using VSCO on Wifi.
4. Create a screen recording of the bug or error in VSCO and attach this to your support inquiry. Here is the iOS article for how to create a screen recording. For Android, you'll need to use a 3rd party app found in Google Play. This will help our Support agents and Engineering team better understand what you are doing in the VSCO app when the issue occurs.
Please use our 'Help' icon in the bottom right corner to submit a ticket.
If you aren't already a VSCO Member, we invite you to join our community and try out a free 7 day trial of the VSCO Membership.