If you lost access to your sign in credentials associated with your VSCO account, please see our article Lost access to VSCO account
If you forgot your log in credentials for your VSCO Account, first try signing in with any email or username you can remember. If this doesn't work, please submit a ticket.
We recommend to try the following steps below before reaching out to VSCO Support:
Sign in with your username by tapping on "Sign in with email". If there is a pre-filled email, you can either try signing into this email, or backspace to erase the email and input the correct username.
Additional troubleshooting steps if you are receiving any kind of sign in error
1. Update the VSCO app to the latest version in the App Store or Google Play. You maybe experiencing an issue that was identified by our engineers that was fixed in an update. Please note that we typically release updates to the VSCO app every week.
2. Update your iOS or Android operating system to the latest version. If you are using an older operating system, there could be a technical issue between the latest VSCO app release and an outdated operating system. Please note that we do not support jailbroken or rooted devices. If you experience a sign in issue on a modified operating system, we will be unable to assist you.
3. Check your internet connection. If you are using Wifi, try using a cellular data signal to sign in. If you are using a cellular data signal, try joining a Wifi network to sign in. Do you have trouble signing in or accessing any other apps on your device? If so, this could be a network-related issue, and not an issue with your VSCO account.
4. Create a screen recording of the sign in issue and attach this to your support inquiry. Here is the iOS article for how to create a screen recording. For Android, you'll need to use a 3rd party app found in Google Play. Providing a screen recording will help our Support agents and Engineering team better understand what you are doing in the VSCO app when you can't sign in.
Please use our 'Help' icon in the bottom right corner to submit a ticket.