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I can't sign into VSCO

If you lost access to your sign in credentials associated with your VSCO account, please see our article Lost access to VSCO account

 

If you forgot your log in credentials for your VSCO Account, first try signing in with any email or username you can remember.

 

If the steps below do not help you and you still aren't able to sign into your VSCO account, you'll need to support a support ticket on a desktop / laptop computer on our Help Center: support.vsco.co

 

SSO - "Single Sign On"

We offer the option to sign in with Google, Facebook, Apple and SnapChat.

If you are attempting to sign in and can't reset your password, chances are that you signed up for a VSCO account with a SSO provider. 

Tap on any of the SSO options (Google, Facebook, Apple, or Snapchat) to sign into your VSCO account. 

If you sign into a VSCO account with an SSO but have now lost your Membership, please see our article My VSCO Membership subscription is missing. 

 

Email / Phone number sign in

If you didn't create a VSCO account with SSO, you will have created a VSCO account with an email or a phone number.

Email

Please sign in with your username or email by tapping on "Sign in with email". If there is a pre-filled email, you can either try signing into this email, or backspace to erase the email and input the correct username. 

Gmail users: Please note that if you are a gmail user and reset your password, it's very common for the password reset email to come into the social or promotions tab. 

If you don't receive your password reset email, please allow up to 5 minutes and check one of these tabs in your gmail. If the email doesn't arrive, chances are you signed up with SSO and will need to use one of these options to sign in. 

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Phone number

If you created a VSCO account with a phone number, you can either sign in with your username using the steps above or tap on the sign in with phone number option.

Note that if you switched phone numbers, it's possible you can get locked out of your VSCO account. If this happens, please see Lost access to VSCO account

 

Additional troubleshooting steps if you are receiving any kind of sign in error

1. Update the VSCO app to the latest version in the App Store or Google Play. You maybe experiencing an issue that was identified by our engineers that was fixed in an update. Please note that we typically release updates to the VSCO app every week.

2. Update your iOS or Android operating system to the latest version. If you are using an older operating system, there could be a technical issue between the latest VSCO app release and an outdated operating system. Please note that we do not support jailbroken or rooted devices. If you experience a sign in issue on a modified operating system, we will be unable to assist you.

3. Check your internet connection. If you are using Wifi, try using a cellular data signal to sign in. If you are using a cellular data signal, try joining a Wifi network to sign in. Do you have trouble signing in or accessing any other apps on your device? If so, this could be a network-related issue, and not an issue with your VSCO account. 

4. Create a screen recording of the sign in issue and attach this to your support inquiry.  Here is the iOS article for how to create a screen recording.  For Android, you'll need to use a 3rd party app found in Google Play. Providing a screen recording will help our Support agents and Engineering team better understand what you are doing in the VSCO app when you can't sign in. 

You could access the Support section inside the app by tapping here.

Please use our 'Help' icon in the bottom right corner to submit a ticket. 

 

If you aren't already a VSCO Member, we invite you to join our community and try out a free 7 day trial of the VSCO Membership.