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Security emails from VSCO: New device log in, email changed and password reset

If you received a security email from VSCO concerning your VSCO account, please read below before contacting Support.

It's very important that you take precautions to keep your VSCO account secure to prevent unauthorized access of your account.

Note that we are unable to provide IP addresses nor any user data of another person if your account was accessed on another device, your log in credentials were changed or there was a password reset on your account. 

We've created an article that will help secure your VSCO account that you can read here or you can read the Account Security Tips at the bottom of this article. 

 

New device sign in

This means that your VSCO account was accessed on another device.

Please perform the steps in order:

1. Sign out of all devices

2. Follow the steps in our Account Security Tips to create a secure password for your VSCO account. 

 

You do not need to reach out to Support if you've performed these steps and can successfully sign into your VSCO account. 

 

Email changed

This means your email or phone number that was used to create a VSCO account was changed to another email.

Please perform the steps in order:

1. If you are still signed into your VSCO account, edit your profile and add the correct email to your account.

2. Sign out of all devices

3. Reset your password and follow the steps in our Account Security Tips to create a secure password for your VSCO account. 

4. We also recommend to change the password associated with your email domain and enable Two-Factor Authentication (2FA) if it's available to you. 

 

If you cannot access your VSCO account and are unable to perform the steps above, please file a ticket using the Help icon in the lower right corner of the screen. 

 

Password reset

This means a password reset request was made for your VSCO Account. If you did not request a new password, it could be that someone else incorrectly entered their email or their username, which maybe similar to yours, when trying to reset their password. 

Please perform the steps in order:

1. Sign out of all devices

2. Reset your password and follow the steps in our Account Security Tips to create a secure password for your VSCO account.

 

You do not need to reach out to Support if you've performed these steps and can successfully sign into your VSCO account.

 

Account security tips

Below are some common practices that can help to keep your account safe:

1. Create a strong password for your VSCO account. This password should be unique to VSCO, and not the same password used for other services. It's recommended to use a minimum of 8 characters and a combination of numbers, lower and upper case letters and symbols (%, @, #, etc). If you would like to change your password, please see the following article. 

2. Create a strong password for your email account(s). Similar to above, this password should be unique to your email(s), and not the same password used on other services or email(s). Anyone who has access to your email(s) can request a password request for your VSCO Account and gain access without your authorization.

3. Create a strong password for your desktop / laptop computer system log in. See above.

3. Enable a passcode / phrase or FaceID (iOS) on your mobile device. This will prevent unwanted access to your device.

4. Sign out of VSCO if you share your device with anyone you don't know or don't trust.

5. Never share your VSCO or email(s) password(s) with anyone you don't know or trust.